Is everything you sell authentic?
Yes. Every product is authentic and factory sealed. We never sell reprints, proxies or resealed product, and we never weigh or search boxes.
What languages are your products in?
We specialise in Simplified Chinese and Japanese sealed Pokémon TCG. The language is always in the product title. New to Chinese sets? Read our Guide to Chinese Pokémon Sets.
Can I play with Chinese or Japanese cards?
They're official cards, but most tournaments outside their home region require English cards, so most buyers collect, open or grade them.
What does “Pre-order” mean?
Pre-order items haven't been released yet. The listing shows the expected release date. Tap Notify me and we'll email you the moment it's available to order. Release dates are set by the publisher and can move.
Something I want is sold out. Will you restock?
Often, yes. Tap Notify me on the product page and we'll email you as soon as it's back.
How much is shipping?
$9.95 flat to any U.S. address, and free on orders of $300 or more. We ship to the U.S. only. Full details are in our Shipping Policy.
How fast do you ship?
Orders are packed and handed to USPS within 1–3 business days. USPS Ground Advantage then takes 2–5 business days.
How do I track my order?
You'll get a shipping confirmation email with a USPS tracking number as soon as the label is created. You can also see every order on our Track your order page.
How is my order packed?
In a rigid corrugated box with padding — never a bubble mailer alone. We pick a box size that fits your order.
What if my package is lost or arrives damaged?
Once your order is handed to USPS, we are not responsible for packages that are lost, stolen or arrive damaged. Photograph the outer box, packing and contents before unpacking further, then email us with your order number and we'll send you the tracking and shipping details you need to file a claim with USPS.
Do you accept returns?
All sales are final — no returns, exchanges or cancellations. If we ship the wrong item, we'll fix it. See our Return & Refunds Policy.
What payment methods do you accept?
All major credit and debit cards plus the express wallets shown at checkout. Checkout is handled by Shopify's secure, PCI-compliant payment system — we never see or store your full card number.
Do you charge sales tax?
Sales tax is calculated at checkout based on your shipping address where required by law.
Do you sell in bulk or by the case?
Yes — visit our Wholesale page to request a quote.
Where can I watch you open product live?
We stream on Whatnot. See upcoming shows on our Live page.
How can I contact you?
Email BiduStoreCollectibles@gmail.com or use our contact form. We reply within one business day.